SERENOS® TRACKING

Where's my order

Everything is made when you order it. Which is slower, and better.

2–4

Business days to print and pack before it ships.

24h

After the shipping email, before tracking goes live.

5

Days of no movement is when you should message us.

  • 01 NOTHING SHOWING UP

    Tracking only goes live once the carrier physically scans the parcel, usually about a day after your shipping email lands. Before that the number exists but has nothing attached to it.

  • 02 IT HASN'T MOVED

    Normal over weekends and while a parcel crosses a border. Stuck for more than five days is not normal, and that's when we chase it for you.

  • 03 STILL NOTHING

    Write to hello@wearserenos.com with your order number, or use the contact page. A person reads it and answers properly.

Why made to order. We don't hold stock in a warehouse, which means nothing gets printed that nobody wanted and nothing ends up in a bin at the end of a season. The trade is a few extra days at the start.

Got your tracking number? Paste it below.

Track Your Order

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